How is SAOLA pronounced?
Ahhh…the million-dollar question. As an international team with varying accents, some of us say SAY-oh-la, some say SAH-ow-lah. The animal we’re named after is pronounced SOW-la. Our official stance is there are bigger problems in the world, so whatever works for you works for us.
What makes SAOLA sustainable?
We actively seek out and prioritize the use of the most recycled, organic, and bio-based materials possible to create our shoes. But there are still limitations preventing them from being truly 100% eco-friendly, which is why we’re committed to continuing to research and make improvements every season.
Ideally, we would produce shoes in every country we deliver to, (such as France for French customers). However, due to production logistics and maintaining quality control, it is not feasible for us. Our current size and limited resources make it challenging to undergo such a extensive production strategy.
In addition, if we look at the carbon footprint of producing in Asia, and shipping by boat (which is what we do), it has lower impact than shipping via truck or by road which would be the case if we produced in Europe.
Do SAOLA come with a warranty?
The answer is an enthusiastic YES. We want you to be totally stoked on your SAOLA, so we take them back if you’re not.
SAOLA offers a 6-month warranty against any manufacturer defects in materials or workmanship. This does not include normal wear and tear, improper care, product abuse, or use of product for unintended purposes.
Want more specifics? Read the full Warranty Policy here.
What does SAOLA charge for shipping?
Shipping is free of charge within the continental US on all orders of $99.00 or more. We will charge a 9.00$ flat fee on orders of less than $99.00. We will charge you the freight amount we are being charged by the freight company outside of the continental US.
What forms of payment does SAOLA accept?
We accept all major credit cards.
Can I change or cancel my order?
Just email us at firstname.lastname@example.org.
What is SAOLA’s return/exchange policy?
Bought the wrong size online? No problem! Please consult our Returns and Exchanges Policy for more information. If you purchased your SAOLA from a retailer, please see below.
Can I return products I purchased from a retailer at SAOLA.com?
Sorry, but no. Please contact the store you bought them from to make arrangements.
Do SAOLA come in varying widths?
No – widths are all proportionate to size, based on a “medium” fit.
I’m unsure of my size. Help.
Here is our size chart. They run *pretty* close to size, but a bit narrow. In general, if you’re between sizes or are unsure, we recommend sizing up. Any additional specific size recommendations can be found on the product pages.
Do shoes made from recycled plastic bottles feel like walking on plastic?
Bless your heart. No. You wouldn’t even know they were recycled had we not told you. Our goal is to make recycled as comfortable and cool as the shoes you’ve known your whole life!
What is the best way to wash my SAOLA ?
Your SAOLA can be washed in the washing machine in a delicate cycle after taking out the cork insole.