Free & Easy Return or Exchange for $2.98 via Redo
Can’t find your size?
Drop us a line at hi@saola.com — we’ll help track it down or point you to a retailer who might have it.
Shipping: we ship within two business days (48 hours) after you place your order. We offer free shipping for all orders over $99. (Within the Continental United States).
Insoles can not be returned or exchanged.
Returns: Please go to our returns & exchanges page.
Depending on the style, there are two ways to clean your SAOLAs. In both cases, be sure to remove the insoles first.
For these models:
TSAVO - WANAKA KNIT - CANNON KNIT - WANAKA CANVAS - CANNON CANVAS - VIRUNGA, take out the cork insole before machine washing your shoes. Use a gentle cycle and keep the water temperature below 30°C (86°F)
For these models:
WANAKA - WANAKA WATERPROOF - WANAKA WATERPROOF WARM - ALTA VIBRAM – BERGEN (ALL) - CANNON - CANNON WATERPROOF - CANNON KNIT WOOL - TSAVO WOOL - TSAVO WATERPROOF - CANNON LINEN - CANNON VL - SEQUOIA, first, remove the cork insole. Then, wash your shoes by hand using a sponge and mild soap.
To clean your insoles, simply remove them from the shoes and wash gently by hand using a sponge and mild soap
If you are in between two shoe sizes, we recommend sizing up.
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